Trial and Return Policy

Does Mouthpiece Cafe offer a trial period?

We believe our mouthpieces are the best money can buy. That said, everyone's "taste" is different when it comes to sound. Hey, we understand...we're players too! Because of that, we offer a full 7 day trial from date you receive your new Mouthpiece Cafe mouthpiece. If you are not 100% satisfied, simply send us an email to let us know to look for your return, and send the mouthpiece back to us. Please be sure the mouthpiece is in NEW condition (no damages). Once we receive your return, we will post a full refund of the purchase price (not including shipping) through paypal within seven days of our receipt of the return. NO RESTOCKING FEES! You may also exchange the mouthpiece for a different tip opening during the 7 day trial period. Buyer pays return shipping.



How do I return a mouthpiece to Mouthpiece Cafe?

You have a full 7 day trial period to decide if you want to keep your Mouthpiece Cafe mouthpiece. If you decide to return it, you must email us prior to returning your mouthpiece and let us know why it didn't work for you. Then, pack up the mouthpiece in the original container and return it to us at: Mouthpiece Cafe 320 Spring Ridge Trace Roswell, GA 30076 Once we receive it and check it for damage, we will issue a full refund (excluding shipping). It's that simple.



Frequently asked questions

What materials are used in Mouthpiece Cafe mouthpieces?

We get this question a lot. Mouthpiece Cafe uses a proprietary resin/rubber composite material. The material recipe is exclusive to Mouthpiece Cafe.



How long before my mouthpiece is shipped?

All of our mouthpieces are made when ordered. Each mouthpiece is hand crafted and hand finished. Because we strive to provide the best possible results, please anticipate a wait time of approximately 4 weeks from the time the mouthpiece is ordered. This time may be longer if you live outside the continental United States.



Does it cost more to ship outside the US?

Shipping charges are based on your location and are calculated when you checkout. We use US Postal service Priority Mail and we will ship worldwide - anywhere this service will deliver.



Do you accept credit cards?

The only method of payment we currently accept is through PayPal. PayPal does allow the use of credit cards in most cases.



Where can I buy Mouthpiece Cafe?

If you're on our website, then you know you can purchase them right here! If you're looking for a retailer, here's a list. If you don't see your local music store listed, have them contact us!!! Canada Long & McQuade Online: http://www.long-mcquade.com Denmark
Woodwind Music
Online: http://www.woodwind.dk

Japan
​Ishimori Woodwind Instruments
Online: http://www.wood-stone.jp/

​South Wales
South Wales Woodwind
Online: http://www.woodwindsalesandrepairs.com

United States
​Doctor Sax - WI
Online: http://www.doctorsax.biz

Just Saxes - CA
Online: http://www.Justsaxes.net

dbMusic - CA
Online: http://www.dbmusic.com‎

The Boston Sax Shop - MA
107 Brighton Ave #6, Boston, MA 02130
Phone:(617) 903-3006