Trial and Return Policy

Does Mouthpiece Cafe offer a trial period?


We believe our mouthpieces are the best money can buy. That said, everyone's "taste" is different when it comes to sound. Hey, we understand...we're players too! Because of that, we offer a full 7 day trial from date you receive your new Mouthpiece Cafe mouthpiece. If you are not 100% satisfied, simply send us an email to let us know to look for your return, and send the mouthpiece back to us. Please be sure the mouthpiece is in NEW condition (no damages). Once we receive your return, we will post a full refund of the purchase price (not including shipping) through paypal within seven days of our receipt of the return. NO RESTOCKING FEES! You may also exchange the mouthpiece for a different tip opening during the 7 day trial period. Buyer pays return shipping.




How do I return a mouthpiece to Mouthpiece Cafe?


You have a full 7 day trial period to decide if you want to keep your Mouthpiece Cafe mouthpiece. If you decide to return it, you must email us prior to returning your mouthpiece and let us know why it didn't work for you. Then, pack up the mouthpiece in the original container and return it to us at: Mouthpiece Cafe 320 Spring Ridge Trace Roswell, GA 30076 Once we receive it and check it for damage, we will issue a full refund (excluding shipping). It's that simple.





Frequently asked questions

Does Mouthpiece Cafe offer a trial period?


We believe our mouthpieces are the best money can buy. That said, everyone's "taste" is different when it comes to sound. Hey, we understand...we're players too! Because of that, we offer a full 7 day trial from date you receive your new Mouthpiece Cafe mouthpiece. If you are not 100% satisfied, simply send us an email to let us know to look for your return, and send the mouthpiece back to us. Please be sure the mouthpiece is in NEW condition (no damages). Once we receive your return, we will post a full refund of the purchase price (not including shipping) through paypal within seven days of our receipt of the return. NO RESTOCKING FEES! You may also exchange the mouthpiece for a different tip opening during the 7 day trial period. Buyer pays return shipping.




How do I return a mouthpiece to Mouthpiece Cafe?


You have a full 7 day trial period to decide if you want to keep your Mouthpiece Cafe mouthpiece. If you decide to return it, you must email us prior to returning your mouthpiece and let us know why it didn't work for you. Then, pack up the mouthpiece in the original container and return it to us at: Mouthpiece Cafe 320 Spring Ridge Trace Roswell, GA 30076 Once we receive it and check it for damage, we will issue a full refund (excluding shipping). It's that simple.





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404 449 3482

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HOURS

Mon - Fri: 8am - 8pm EST

OVER 40 YEARS EXPERIENCE

Mouthpiece Cafe has been in business since 2008 and our craftsmen share over four decades of experience in making and finishing saxophone mouthpieces. Our work is a reflection of that experience. We are very proud of our products and each saxophone mouthpiece represents the very best of our collective experiences.

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