Q: Which is the right mouthpiece for me?
A: This is a difficult question. It is very hard to make a recommendation since the sound you desire is unique to you. Mouthpieces do have inherent tonal characteristics but suffice to say that what you hear, the tones you produce, are distinctively yours. Perhaps listen to artists that you like and use their setup as a foundation for the type of mouthpiece to choose.

Q: What is the difference between the cafe resin and the hard rubber composite?
A: They're both great - it's really a matter of personal choice.  Our hard rubber composite material is a proprietary blend containing a high concentration of the finest hard rubber and our traditional cafe resin.  From the feedback we've received from players at our NYC event, the hard rubber composite material dampens some of the high partials in the sound - much like traditional hard rubber mouthpieces. That said, around 70% of the players who tried both mouthpieces preferred the H/R composite - however, many also like the resin. Regardless of materials, everyone said all the pieces they tried were great and would be happy with either.  So which is "better"? Well, that's still really subjective.

NOTE: Hard Rubber Composite mouthpieces are marked with an "R" indicating "Rubber".

NOTE: Resin has been discontinued (3/6/2011)

Q: Do you have any mouthpieces "in stock"?
A: All of our mouthpieces are made when they are ordered so we do not have *in stock* inventory

Q: Do you make custom sizes?
A: We are not offering custom sizes at this time.

Q: How long before my mouthpiece is shipped?
A: Please anticipate a wait time of approximately 4 weeks from the time the mouthpiece is ordered. Actual delivery will depend on your location.

Q: Does shipping cost more for shipments outside the US?
A: Shipping charges are based on your location and are calculated when you checkout. We use US Postal service Priority Mail and we will ship worldwide - anywhere this service will deliver.

Q: I got a shipping notice but the tracking information says it has not shipped - why?
A: While your mouthpiece is being processed, we create the shipping label through PayPal and PayPal automatically sends you the shipping notification. This only means that the shipping label was created. It is not an indication that your mouthpiece is being shipped.

Q: Do you accept credit cards?
A: The only method of payment we currently accept is through PayPal. PayPal does allow the use of credit cards in most cases.

Your satisfaction is guaranteed. If you're not completely satisfied, you can return the mouthpiece within 7 days for a full refund (excluding shipping costs). Please note that our satisfaction guarantee requires items to be returned in new condition within seven (7) days of receipt. Buyer must notify us prior to any return and must return in original type packing. Shipping costs are not refundable. Refund will be made via PayPal once item has been received and inspected.

For ALL RETURNS, please CLICK HERE to fill our our return form.

Return Address:
Mouthpiece Cafe Return 
320 Spring Ridge Trace
Roswell, GA  30076